How to request deletion
- Email support@getstratuslog.com with the subject line: Account Deletion Request.
- Include your name, email address, school name, and whether you are requesting deletion of a user account, school workspace, or specific record category.
- For security, StratusLog or the school administrator may need to verify identity and authorization before deleting or exporting records.
- Students should generally contact their flight school first because the school controls many operational training and billing records.
Deletion timeline
We aim to acknowledge deletion requests within 5 business days. Practical deletion or deactivation timelines may vary depending on identity verification, school authorization, legal retention needs, aviation/business record obligations, billing disputes, security logs, and backup cycles.
What may be retained
- Records the flight school must keep for legitimate aviation, tax, billing, dispute, or business purposes.
- Security, audit, fraud-prevention, and abuse-prevention logs.
- Transactional payment metadata needed for accounting, refunds, chargebacks, or compliance.
- Encrypted backups until they expire under the applicable backup retention schedule.
Data export and correction
Users may also request access, correction, or export. StratusLog may route requests involving school-owned records to the relevant school administrator for approval and fulfillment.
Legal review note
These public pages are operational compliance disclosures for StratusLog. They should be reviewed by StratusLog ownership and counsel before broad public launch, App Store submission, or use as a signed customer agreement.